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For technical issue related to Nancy Drew games, please search the FAQ here, using the options to the left. If you are unable to find a solution to your issue, email us at techsupport@herinteractive.com or click on Contact Us for more contact options.

If you are having trouble with the Doppler Cable puzzle, go to this FAQ: http://www.herinteractive.com/cms/faq/screen-flickers-or-goes-back-when-...

Page Last Updated Mon, 2010-06-28 16:40 — techsupport

Common Issues

.ini path problem, Caltree/Ciftree problem
Windows Vista/7 Support
Install does not start when I put in my disc.
General graphics/display issues
d3dx9_dll file missing error occurs
Unable to locate download link or activation code for digital purchase.
General Online Download information.
Cabinet (.cab) file is corrupt error is displayed
Replacing damaged or dirty discs (PC Only)
I'm stuck in a game!
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