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UPDATES
► Help for Tomb of the Lost Queen Digital Downloads
► Activation Code for Digital Download Mac Games
► Downloading Tomb of the Lost Queen - PC ONLY
► Tips for a Successful Download
► Tomb of the Lost Queen Decode Puzzle Patch
► Tomb of the Lost Queen Strategy Guide
► Tomb of the Lost Queen System Requirements
Help for Tomb of the Lost Queen Digital Downloads
If you experience any problem with your digital download of Tomb of the Lost Queen, or have questions about your purchases or Online Store Account, contact Digital River Support at customerservices@digitalriver.com, or call 1-866-585-3251 (phone support hours 8am - 5pm Monday - Friday CST) for assistance.
If you have received a 403: Forbidden error while using the Download Manager, please also contact us via email at customerservice@herinteractive.com. Include your order number and the email you used to place your order.
We apologize for any inconvenience that this issue has caused and assure everyone that we are working to resolve the matter as quickly as possible.
Activation Code for Digital Download Mac Games
Mac games require entry of a 20-character code during the Registration step of the installer.
For all Digital Download Mac games, the activation code is included in the Order Confirmation email you received after purchasing your game.
You can also look up your order in your Online Store Account. Your Mac code is just below the Begin Download button for the desired game.
Downloading Tomb of the Lost Queen - PC ONLY
Digital Downloads of Tomb of the Lost Queen for PC will use a Download Manager.
The Download Manager applies to the PC version of Tomb of the Lost Queen only, and does not affect Mac game downloads or any other PC game download.
Read instructions for Using the Download Manager for Tomb of the Lost Queen (PC).
Tips for a Successful Download
Read here for detailed help downloading your game as a Digital Download if:
- You are using Wi-Fi or a dial-up connection
- You are not sure whether your game downloaded correctly
- You received the 5001 Error after download
Tomb of the Lost Queen Decode Puzzle Patch
A patch is available for the Decode Puzzles on Amateur Mode in Tomb of the Lost Queen.
This patch corrects a problem seen on Amateur Sleuth mode only when letters A, F, and N lock or appear in duplicate in the Decode Puzzle.
If you are playing on Master Sleuth mode, or have not encountered any problem in the Decode Puzzles, you DO NOT need to install this patch.
Tomb of the Lost Queen Strategy Guide
The Strategy Guide for Tomb of the Lost Queen is available only in Digital Download (.PDF) format. The Strategy Guide will be available for download from April 30th at 12:00PM PST.
Digital Strategy Guides offer:
- Instant Download
- Mac, PC, & Mobile compatibility (with Adobe Reader)
- Can be printed by customer
- Full Color
- Can increase Text Size for easy reading
You will need Adobe Reader to open the Strategy Guide .PDF. Go to Adobe Reader to download the latest version.
Tomb of the Lost Queen System Requirement Increases
System requirements for Tomb of the Lost Queen were increased for both PC and Mac. Find the complete system requirements at these links:
Tomb of the Lost Queen PC
- 3 GB or more hard drive space
- 128 MB DirectX 9.0 compatible video card
Tomb of the Lost Queen Mac
- 3 GB or more hard drive space
- Intel GMA X3000
Her Interactive is happy to announce that we now offer International Shipping from our Online Store! All of our games, strategy guides, and other products can be shipped directly to you in Canada, Mexico, Australia, New Zealand, the UK, and EU countries - or anywhere else in the world!* For more information and Shipping Rates, see our Physical (Boxed) Products Help Page.
*Except where barred by U.S. trade sanctions.
Her Interactive has a new Online Store! You can now order both Physical and Digital products from one store!
Learn more at the Online Store Support & FAQ's, or Login to your Online Store Account.
Check our Online Store FAQ's if you purchased digital download games prior to September 28th, 2011.
