If your game locks up or crashes during gameplay, or if the game does not start after clicking on the shortcut icon, it may not have installed correctly.

Uninstalling and reinstalling the game will usually resolve this problem. Use the Uninstall Tool in the game folder, or if this is not available, uninstall from the Control Panel.

If given the option to Modify, Repair or Remove, choose Remove.

After uninstalling the game, verify all game folders have been removed from your computer. Any remaining game folders will be in one of the following locations (depending on the game title and your operating system):

Windows Vista/Windows 7: 'Documents' folder (C:\Users\Username\Documents)
Windows XP: 'My Documents' folder (C:\Documents and Settings\Username\My Documents)
or
C:\Nancy Drew
C:\Program Files\Nancy Drew

Delete any remaining game folders in these locations and then empty them from the Recycle Bin on your desktop. Once this is done, reinstall the game as usual. For additional help on installing games, please click here.