Frequently Asked Questions


Older Games on Mac

We started making our games for both PC and Mac with Game #22 Nancy Drew: Trail of the Twister. At this time, HeR Interactive is developing all of our new games for the Mac, as well as PC. I wish we had more games available for the Mac, but as we are a small company, the cost […]

Read More »

Posted in: Mac

Replacement Game Discs

Replacement discs are available for all games. The replacement cost is $10. Standard USPS shipping is included in the price to all US destinations; replacement discs are not available internationally. **Please note we no longer have replacement discs for the following games: Danger by Design – disc 1 The Phantom of Venice – disc 1  […]

Read More »

Christmas Shipping Information

IMPORTANT SHIPPING INFORMATION FOR 2016 HOLIDAYS: The warehouse will be closed on Christmas Day and does not ship on weekends. Christmas: Physical boxed orders placed after 10:00am CST Thursday, December 21st, WILL NOT SHIP until Monday, December 26th. ***HeR Interactive offices will be closed in observance of the Christmas holiday from 5:00pm Wednesday, December 21st until 8:00am Wednesday, December […]

Read More »

Redeem a Google Play promotional code

Use your Google Play promo code Open the Google Play Store app . Tap Menu Redeem. Enter your code. Tap Redeem.   Redeem Google Play promo code using your computer

Read More »

Posted in: Android, FAQs, Games

Redeem Apple iTunes Promo or Content Codes

On your iPhone, iPad, or iPod touch

Read More »

Posted in: FAQs, Games, iOS

Nancy Drew: #2 Stay Tuned for Danger – Installation

Stay Tuned for Danger Digital Installer Instructions Make sure you’re logged on as an Administrator for your computer, temporarily disable your anti-virus protection (make sure to re-enable your anti-virus protection after the game download is complete). In order to install the digital download of Stay Tuned for Danger (STFD) the following steps will need to be […]

Read More »

Can I gift an app?

Retail:  You can purchase gift cards for iTunes, the Google Play Store, and Amazon from the gift card kiosk at most retail stores. App Stores: Below are instructions for gifting an app either through iTunes (for iPad or iPhone) or through the Google Play Store (for Android devices): You can “gift” an app through iTunes by following […]

Read More »

Posted in: FAQs, Gifting, iOS

iPad – no sound?

This issue does not appear to be related to the game itself, it appears to be related to the iPad and how it functions. Here is a solution from the Apple support Communities: If you lost sounds for keyboard clicks, games or other apps, email notifications and other notifications, system sounds may have been muted. […]

Read More »

Posted in: FAQs, iOS, Sound

App Installation

Prior to purchasing an app, make sure your device is compatible. To do this go to the product page for the app and check the Operating System requirements to ensure your device meets the minimum requirements. What Operating System does my device have? To find out what Operating System your iPad or iPhone is running: […]

Read More »

iOS9 – Ghost of Thornton Hall

Unfortunately, with the latest update to iOS9 we have had reports of sound issues and fast conversation with the Ghost of Thornton Hall app. We have reported this to the developers and they are working to fix the issue. We do not yet know when this will be fixed; we have been advised that they are […]

Read More »

Posted in: FAQs, Installation, iOS
  • FAQ Categories

  • Search

archives